Q: What is a group buy?
A: A group buy is essentially a mix between a kickstarter and a pre-order. Payments are collected during a specified time period to enable the creator of the product to make a bulk order from a manufacturer.
The group buy then enters the production period, the time in which the product is manufactured, updates throughout this period can be found either in our discord, on the designers website, or at https://trello.com/b/s0Mpgq58/mbuk-group-buy-updates
These orders are then fulfilled at an estimated ship date that is provided by the creator of the product.
Q: Can I edit/cancel my group buy order?
A: Generally speaking, if a group buy is still live we can cancel your order. (however, this is not guaranteed)
Once a GB has closed and the orders have been sent off to the manufacturer, we are usually unable to cancel/edit orders.
Q: Can I change my group buy order address?
A: In most cases this is absolutely fine, we'll just need the original address given to confirm it's your order.
There may be additional shipping charges if the updated address is in a different country.
Please note, if you are moving an order from the UK to another country we will be unable to refund any VAT paid. Q: Can I order other items with my group buy?
A: This is usually fine unless otherwise specified on the product page. Any items ordered with group buy products will be shipped at the same time as the group buy.
If you want instock items earlier, please create a separate order.
Q: I've got an idea! can you help make it happen?
A: Of course, we'd love to help! Please send any group buy ideas/information to inquiries@mechboards.co.uk