Dispatch Times
Same-day dispatch for in-stock orders placed before 10am (Mon-Fri).
Our Vortex, Ducky and Mistel boards are fulfilled by a 3rd party and may take and an additional working day. (For the quickest delivery, DPD is recommended.)
For group buys and pre-orders, please see the estimated shipping dates on the product page.
UK Shipping
All services to Great Britain are usually next working day after dispatch.
Orders to the British Isles can take an additional 1-3 days.
Please note that Royal Mail 24 is NOT a tracked service.
International Shipping
DDP is now enabled for EU customs union countries, duties and taxes will be collected at checkout.
All other international customers are responsible for any relevant import TAX or other fees related to their shipment on delivery.
We can not pay this for you. If you have any queries about customs charges, you will need to contact your local customs authority directly.
If you don’t pay the customs charges, your parcel is usually returned after a 21-day period depending on the courier.
Lost & Late Shipments
While we try and provide the most accurate and up to date shipping information, these are estimates and there can be unexpected delays.
We cannot be held liable if your order does not arrive 'in time', once your order is despatched we rely entirely on the courier to ensure prompt delivery.
With international orders especially, some packages may take longer to clear customs than others.
If your order is returned to us due to an insufficient or incorrect address, you will have to pay for re-delivery.
Occasionally packages do get lost, this is out of our control.
In the event this does occur, we kindly ask that UK customers wait 15 days, and International customers wait 30 days.
After this time has elapsed we can look into sending replacements, making a claim or issuing refunds.
For customs payment refunds you will need to contact your local customs authority directly.
Additional Information
A tracked service is currently required for all orders over £45.
Our mail collections are Monday to Friday between 1pm and 3pm excluding UK public holidays.
Please carefully inspect your package and items upon delivery.
If there is an issue with your order or the package is damaged, please let us know immediately and provide clear images.
**We are currently unable to ship orders to Russia, Belarus or Ukraine***