Shipping, Returns & Order Issues
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Cancellations, Returns, Refunds, & Warranty
Warranty & Faulty items We offer a 30-day warranty on most of our products (excluding lubricants) providing they have not been modified (e.g. soldered) or otherwise customised (lubed/opened). Please inspect your order upon receipt, if an item is defective, or you receive the wrong item, plea... -
Q: Why have I been asked for verification? A: Shopify has it's own fraud detection system that compares orders to fraudulent ones to spot patterns. An order could be flagged up for many reasons, such as: Your shipping address doesn't match your billing address, your IP address locates you somewh...
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Dispatch Times Same-day dispatch for in-stock orders placed before 10am (Mon-Fri). Our Vortex, Ducky and Mistel boards are fulfilled by a 3rd party and may take and an additional working day. (For the quickest delivery, DPD is recommended.) For group buys and pre-orders, please see the estimate...